Terrible just horrible. Pickup and the laziness and rudeness from thrifty employees Got a car from garage felt like a dungeon. Guy didn’t even show me my car just told me to grab 1 of 2 black cars. I even asked her inspect it with me and he said he don’t do that. So I did best I could do to look at car in the poor lit area with no lights so I took off 4 hours later after coming back outside I notice a dent and body damage underneath passenger door on right side you wouldn’t be able to see in that garage. Thrifty customer service sucks to call and tell them this I eventually told the ROADSIDE ASSISTANCE with thrifty and made a case number with them regarding this Son of telling her what happened and everything that I drove a car literally from the garage to a place 30 miles away, walked that side and saw this damage I brought the car back the next day and told him about this and he said I had to do a report through Hertz so I told Hertz then they said there was a damaged before and I should’ve inspected it better This wasn’t my fault. I didn’t cause this damage. It was some employee inside the garage either when they drop the car off or took it somebody in there did it. Somebody needs to look at the video inside the garage of this car especially then look at the video before I left and see when I pulled out there’s gonna be damage on that car The employees there are lazy and incompetent and just sorry people at the Washington DC thrifty place. Somebody needs to tell management and corporate about thrifty through Hertz and how lazy and sorry their employees are Somebody inside that area with thrifty or somebody that took that car before I got it and place that car somebody calls that damage to that car and it was not me. I will never ever go through kayak again or third-party to get another vehicle. I’d rather go to enterprise or some other company y’all start party also help me as an electrical car. I didn’t want an electrical car. I wanted a gas car. I’ll never go through y’all’s company ever again. This was the worst experience that I’ve ever had.
The Thrifty staff at pickup were super rude, ignored us at the desk, and were very rude when asking for a deposit card and extra $200 payments tot take the rental we already paid for. They were not at all kind or helpful in explaining the process and were annoyed that we were even there. They were not all al helpful when our rental blew a flat tire and wanted to charge us $700 to toe us back to the airport. The tow would not take us to our air B&B to get our belongings which is 2 hours from the airport. They would only tow us back to the airport to miss the entire friends wedding so we can exchange the car and drive all the way back to our rental house to pick up our belongings. The car did not have a spare tire or my roadside items. 0/10 would not rent with Thrifty again.
$60 was added to the bill than another $40 at drop off for a total of just over $100 extra in hidden charges by Thrifty. Will not use again
Did not have a car. Required me to run my credit card again. Could not give me a receipt. Their procedure was that I should wait on the floor with 20 plus other people. I eventually got a car with another company. Could not cancel my "reservation" or "rental" with Thrifty. Not looking forward to continuing to have to fight to not pay for the product (rental car) that they could not and did not provide.
Bad. At pickup, they directed me to a car, and as I was leaving, they told me I was in the wrong car (even though I went to the exact space, and model car). They then switched me to a smaller car. I didn’t get a chance to look at the car though until after I drove off because they switched me in the exit line. So I had to turn back around and ask for the model size bigger. The guy didn’t believe me when I said the car was the wrong model size. Luckily, a manager confirmed I was right and switched me to a bigger model. However, that car stunk of smoke so I asked for a different one. They finally placed me in a minivan. Not ideal, but fine. Of course, as I was leaving, I was again stopped and told I was in the wrong car and had to tell the story over again. At return, the guy just yelled to me to leave the keys and they’d send a receipt. It’s been over 12 hours, and still no receipt or confirmation of drop off.
Rude, unhelpful, unprofessional staff. The desk was abandoned when I got there and I was made to feel like I was inconveniencing the staff by asking to be helped. That place needs a new manager and everyone working that service counter needs customer service training. Will not be using Thrifty again.
